Frequently Asked Questions
Everything you need to know about enhancing your home with MaggieFrames.
What materials are used in MaggieFrames products?
We use premium, sustainably sourced solid wood, archival-quality matting, and high-clarity shatter-resistant acrylic to ensure your art is both protected and beautifully displayed.
How long will it take for my order to arrive?
Most orders are processed within 2-3 business days. Shipping typically takes 5-7 business days depending on your location within the continental United States.
Do you offer custom framing sizes?
Yes, we specialize in custom dimensions. Simply select the 'Custom Size' option on our product pages and enter your specific measurements for a perfect fit.
What is your return policy for home decor items?
We offer a 30-day satisfaction guarantee. If your frame arrives damaged or doesn't meet your expectations, you can return it for a full refund or exchange, provided it is in its original packaging.
Does the hanging hardware come included?
Every MaggieFrame comes equipped with premium hanging hardware (hooks and wire) pre-installed for both vertical and horizontal orientations at no extra cost.
How do I clean and maintain my frames?
We recommend using a soft, microfiber cloth and a gentle, ammonia-free glass cleaner. Avoid harsh chemicals to preserve the finish of the wood and the clarity of the acrylic.